Swizee
Frequently asked questions
Answers about Menu, Stay, languages, QR codes and Swizee subscriptions.
Getting started
Do I need a website?
No. Your published menu or guide has a public Swizee address, accessible through a link or QR code. Your own website can link to it too.
Do guests need an app?
No. They open the menu or guide in their phone browser without creating an account.
Can I import a PDF menu?
Yes. Import prepares a draft from the recognised information. Check dishes, descriptions, prices and sections before publishing. Import never publishes automatically.
Can guests order or pay at the table?
No. Menu presents your food and drinks. Table ordering and payment are not included features.
Content and languages
When do my changes become visible?
Content changes stay in your draft until you publish them. Check the preview, then publish to update the guest experience. A dish’s sold-out status updates without republishing the menu.
Which languages are available?
French, Swiss Standard German, Italian and English. Automatic translations are available with Pro and Expérience. Review culinary terms and practical information before publishing.
Do I need to reprint the QR after a change?
No. The experience keeps the same QR when you publish new content. Existing supports continue to open that experience.
The hotel guest guide
Which plan includes the hotel guide?
Stay is included in Expérience and presents your property’s practical information, contacts and services.
Can a hotel without a restaurant use Stay?
Yes. Stay can be used without a restaurant menu. If your property has published menus, the guide can open them.
Does it replace a booking system or messaging?
No. It presents stay information and useful contacts. It replaces neither your PMS nor your booking engine. Guest-to-hotel requests are not currently offered.
QR supports and delivery
How do I order supports?
In your professional space, choose the published experience, material and quantity in batches of ten. Check the QR and address. Paid orders redirect you to Stripe.
How much do they cost?
PVC stickers cost CHF 0.80 each, resin plaques CHF 3.25 and metal plaques CHF 4.80. Your first ten PVC stickers are included once under your plan’s conditions; additional quantities are paid. No shipping fee is added.
Where and when are they delivered?
Delivery is available in Switzerland and Liechtenstein. Allow 6–8 working days for production and dispatch, followed by an indicative one-day delivery by A Mail.
View plans
Can I try before I pay?
Yes. You build your menu, import it and preview it for free. You only need a subscription to publish it.
Can I change offer?
Yes. Moving up, the difference is prorated and billed straight away. Moving down, the change applies at renewal and your content is kept.
Can I stop?
Yes, from your account. Your subscription ends at the end of the current period.
Does my QR code change if I change offer?
No. Your QR code stays the same.
I have several establishments?
Each establishment has its own subscription. A hotel on the Expérience offer can add its restaurants and bars, each with its own menu and QR code, for CHF 29.– a month.